电子门户培训和资源

有两种注册电子门户帐户的方法:

1. Reach out to your PSSR and express interest in having an ePortal Account
2. Simply go to the online parts store and follow the link for “Create an Account”

创建帐户

注册最多需要1-2个工作日. 
Why? 在短信，我们希望您的在线体验是熟悉你, we work with you and your local parts counter to ensure the account is set up and configured to meet your online buying needs.

目前没有, however 全国最大的彩票平台 is working on exciting product enhancements for ePortal that will allow you to shop online without being logged in to your account.

Go to http://eportal.cityofquartz.net/ 点击“忘记密码”，然后按照屏幕上的提示操作.  Some customers have multiple staff log in using the same email address, therefore to reset your password you will need both your User Name as well as the email address for your account.  不确定您的用户名或电子邮件，请全国最大的快3平台 smspartsstore@smsequip.com 我们很乐意帮你重新登录.

You can easily check availability in two locations while using ePortal.

1. Once you search for a Part Number the availability will be listed with the returned search
2. Once you have added parts to your cart you can always open your cart and see a summary that will show which parts are available and which ones are back ordered

Absolutely, just add it to your cart and complete the checkout process.  Someone at your Branch will contact you as soon as possible and update you on the estimated shipping date for the back ordered part.  You can even decide if the branch will hold your order until it is complete, or if you want us to ship it in multiple orders so you get the parts that are in stock immediately.

Yes.

All ePortal orders are routed to your local branch parts counter instantly. 在那里，零部件技术人员将尽快与您联系.

是的，除非有ePortal在线推广.  During these promotions all ePortal users can take advantage of discounted pricing.

提交您的电子门户订单, you will get an automated email informing you we received the order complete with your confirmation number.  If the local Parts Tech has questions, they will reach out to you directly.

在ePortal中，用户可以方便地检查现有订单的状态, 所有订单将分类为“已提交”或“已完成”.  对于仍然显示在Submitted状态的订单, users can open the order page and find expected delivery dates as well as see a list of any back ordered parts associated with the order.

For your online order you can select to pay via PO or Credit Card (Visa & Master Card).  If you would like to pick up your order in person you can pay using any method supported by your local branch parts counter.

Yes, your confirmation number can be linked to your sales order number (which you will also receive as part of the confirmation email).

某些制造零件/组件能够重建.  The core charge is the value the manufacture has placed on the rebuildable portion of the of part/component.  You will be charged the core charge on purchase of the product to encourage you to return that part/component for remanufacturing.  别担心，收到退款很容易.  Simply return the original part/component with the original invoice and we can process the return.  To return the core for refund you can bring it in person or ship to your local branch (all fluids must be drained prior to returning the core).  If you choose to ship the core to us, all shipping costs are the customers responsibility.

Absolutely, as part of the checkout process you can enter the ship to location.  If you need multiple ship to locations you can add that to the Notes/Comments section of the order.  All Notes/Comments are sent to the local Parts Tech to ensure we fulfil the order as expected.

Of course, as part of the checkout process there is an option to “Pick up at Branch” and then you can select your nearest Branch Location.

此时，电子门户中只显示您的家庭短信分支机构.  If you require your order to be available at a different branch than your home branch, 你可以在这里找到我们所有的分店 http://y02lfoq.cityofquartz.net/en-ca/contact-us/

此时，SMS没有支持的投递网络. That said, we continue to evaluate drop boxes and if this changes we will be sure to send you an update.

We acknowledge all orders are different and therefore estimating delivery times is difficult.  That is why we have designed our workflow to ensure our Parts Tech’s update our customers on the status of their order.

请与您当地的SMS分支机构联系以获得保修支持.  You can find your nearest branch through the SMS Website or through the SMS E-Portal site where you purchased the parts online.

找到离你最近的分行

No, you will not see your shipping costs as part of your online order.  在您的订单完成并准备发货之前, your local Parts Tech will reach out to you and confirm shipping methods and costs.

Currently the only way to cancel an existing order is to call your local Parts Counter.

Contact Us

Contact your local SMS Branch to arrange for return, refund or exchange.  请注意，可能需要重新进货和运费.  还要注意有截止日期的项目(如.g. oils, filters, gaskets and other rubber goods) may not be eligible for return.

Contact Us

联系您当地的短信分公司讨论退货运输细节.

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